Carlana Charles longed for more in her professional life than what the corporate world had to offer. Prior to venturing into the world of self-employment, she was the General Operations Manager for the Caribbean branch of a UK-based international taxation and company formation and management firm and yet, feelings of unfulfillment in the corporate world consumed her. Armed with over 11 years experience in various administrative support, customer service, sales, marketing and managerial capacities under her belt, she decided to pursue her dream of becoming a business owner. This is how Ciboney Virtual Solutions, a company she prides as being client-focused and solutions-driven, started.

With her passion for supporting professionals, executives and individuals, Carlana has made her skills and expertise more accessible to others by providing a service outside of the traditional office environment by working virtually. She devotes her time to her fledgling Customer Relationship Management (CRM) consulting practice, where she assists organizations in addressing their customer service issues, as well as her Virtual Assistance practice, which caters to the administrative needs of busy professionals, small businesses, start-up companies, overwhelmed executives and just about anyone needing an extra hand in getting that all important job done in a cost-effective, timely and professional manner.

As a Customer Service Consultant, Carlana Charles is an expert writer in the area of customer service. She has provided many small businesses with the tools to improve their customer service and improve their overall bottom line.

Skills

Time & event management, office management & administrative support, customer service support & management, small business consulting, marketing support

To book her services, CLICK HERE to send Carlana Charles an email.